1. Introduction

Tixmondo is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines:

• What personal data we collect.
• How we process and use it.
• How you can exercise your rights under GDPR.

Tixmondo operates the website Tixmondo.com, and by using our services, you agree to this policy.

2. Information That We Collect

2.1 Information Provided Directly by the User

• Personal Information: Name, email address, phone number, billing address.
• Account Details: Username, password, preferences, and payment details for subscriptions or purchases.
• Communication Preferences: Opt-ins for newsletters or promotional materials.

2.2 Information from Traffic References

We automatically collect technical information when you access our website:

• IP address and geographic location.
• Browser type and version.
• Operating system and device information.
• Date and time of access.
• Referring URL (the page you visited before accessing our site).

2.3 Information Collected from Cookies

Details on cookies are covered in Section 3 (Cookies Policy).

3. Cookies Policy

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They are essential for website functionality, security, and personalization.

3.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality, such as login and secure transactions.
• Performance Cookies: Collect information about how users interact with our site to improve performance.
• Functional Cookies: Store your preferences, such as language or region settings.
• Advertising Cookies: Deliver targeted advertisements based on your browsing habits.

3.3 Third-Party Cookies

We partner with trusted third-party services that may also use cookies:

• Google Analytics: For website traffic analysis.
• Google Ads: For personalized advertising.
• Social Media Platforms: To integrate social sharing features.

3.4 Managing Cookies

You can manage or disable cookies through your browser settings:

• Google Chrome: Settings > Privacy and Security > Cookies.
• Mozilla Firefox: Preferences > Privacy & Security > Cookies and Site Data.
• Safari: Preferences > Privacy > Block Cookies.
• Microsoft Edge: Settings > Privacy & Security > Cookies.

Disabling cookies may limit certain functionalities on our website.

4. How We Use Your Information

Tixmondo processes personal data for the following purposes:

• To Provide Services: Processing payments, delivering products (e-tickets, vouchers, etc.), and managing subscriptions.
• Personalization: Customizing content and advertising based on user preferences.
• Analytics: Monitoring website performance and user engagement.
• Communication: Sending service-related updates, newsletters, and promotional materials (with your consent).
• Security: Preventing fraud and unauthorized access to accounts.

5. How We Protect Your Information

We implement robust security measures to protect your personal data:

• Data Encryption: All sensitive data is encrypted during transmission using SSL (Secure Sockets Layer) technology.
• Access Controls: Only authorized personnel can access user data.
• Regular Audits: Our systems undergo regular audits to identify and mitigate vulnerabilities.

5.1 User Responsibility

To ensure your information remains secure:

• Use a strong password and change it regularly.
• Avoid sharing your login credentials with others.
• Log out of your account after using public or shared devices.

6. Who Has Access to Your Data

6.1 Internal Access

Only employees with a legitimate need have access to your data. They are bound by strict confidentiality agreements.

6.2 Third Parties

We share data with trusted third parties for specific purposes:

• Payment Processors: For secure payment handling (e.g., Netopia).
• Advertising Networks: For delivering targeted advertisements.
• Service Providers: For hosting, email delivery, and analytics.

We do not sell or rent your personal data.

7. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Rectify inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Limit processing of your data.
• Portability: Receive your data in a portable format.
• Objection: Opt out of processing for marketing purposes.

To exercise your rights, contact support@tixmondo.com.

8. Children's Accounts

Tixmondo does not allow account creation for individuals under 18. Accounts found to belong to minors will be deleted, and their data anonymized.

9. Communication and Marketing

Tixmondo may contact you for:

• Transactional updates (e.g., order confirmations).
• Marketing (only with your explicit consent).

You can manage your preferences or unsubscribe at any time.

10. Data Correction and Deletion

10.1 Correcting Errors

Update your information through your account settings or by contacting us.

10.2 Account Deletion

To delete your account:

• Visit https://www.tixmondo.com/account.html.
• Click "Delete My Account."
• Confirm deletion via email verification.

Once deleted, your data will be irreversibly anonymized.

11. Notification of Changes

If we update this Privacy Policy, we will:

• Notify users via email.
• Highlight changes on our homepage.

12. Third-Party Advertisements

Tixmondo partners with trusted ad networks, such as Google Ads, which may use cookies to deliver personalized ads. To opt out, visit the Google Ad Preferences Page.

13. Contact Information

If you have any questions or concerns regarding this policy, please contact us:

• Email: support@tixmondo.com
• Address: Bucharest, Romania